Thank you for your order and supporting EXPNTL ATHLETICS! We are sorry that you are not completely satisfied with your purchase. Please read our policy below to start your return process. Please note that due to limited inventory, we do not currently offer exchanges. If you would like to exchange a product for a different size, you must return your current product and make a separate purchase for your new item.
We have a 12-day return policy, which means you have 12 days after receiving your item to request a return. Please note there is a flat rate shipping and restocking fee of $7.00 to return any item(s) for Domestic returns. Customers outside of the US (Worldwide orders) who would like to issue a return will be responsible for the shipping cost to return the item(s).
To be eligible for a return:
- Items must be in the same condition that you received them
- Items must be unworn, unwashed, and with tags
- A receipt or proof of purchase is required
- Items can be subject for denial if they do not meet our standards (stains, odor, excessive wrinkling, distressed/ excessively stretched fabric, deodorant marks, animal/ human hair, or any visible wear or damage)
- If a returned item(s) does not meet our standards, we have no obligation to send the item(s) back to the customer. Please ensure you are eligible for a return before sending your item(s).
- Socks cannot be returned
We only offer refunds onto the original payment method used to make the order.
Please allow up to 10 business days for your package to be processed once it reaches our warehouse (Please note, once your return is processed, we are unable to further issue any additional refunds)
- Original shipping cost will not be refunded when requesting a refund
For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.
- Refunds may take 7-10 business days to show in your bank account
To start a return, please email firstname.lastname@example.org with your name, order number, and reason for your return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
At this time, due to limited inventory, we do not offer exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. The shipping cost(s) of orders will not be refunded. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note there is a flat rate shipping and restocking fee of $7.00 to return any item(s). Items that are sent back without initiating a return via email to firstname.lastname@example.org will not be accepted.
To start a return, please email email@example.com with your name, order number, and reason for your return.
Please note that customers outside of the US who would like to issue a return must do so through their nearest Postal facility, and will be responsible for the shipping cost to return the item(s). Items that are sent back without initiating a return via email to firstname.lastname@example.org will not be accepted. Once your item(s) have been received and inspected, you will be refunded.